These terms describe the general framework for Luxury Rove service requests and confirmed journeys. A written quote, reservation confirmation or approved account arrangement may include additional journey-specific terms.
Requests and acceptance
A request is not a confirmed reservation. Service is accepted only when Luxury Rove provides the applicable written confirmation and any required approval, payment or account authorization is completed.
Rates, deposits, payment and invoicing
Rates, payment timing, deposits, invoicing and included services are set out in the applicable quote, reservation confirmation or approved account arrangement. The final amount may reflect approved changes or journey-related items documented under those terms.
Changes, cancellations and no-shows
Changes, cancellations and no-shows are reviewed against the confirmed journey details and any applicable written terms. Guests should contact the team promptly when plans change.
Waiting, airports and private aviation
Waiting time, airport or FBO coordination, flight changes, terminal instructions and private-aviation timing are managed under the confirmed journey plan. Conditions can change, so the team coordinates against the latest available instructions.
Stops, overtime and vehicle categories
Additional stops, overtime, route changes and vehicle requirements may affect availability or pricing and may require confirmation. Vehicle categories are confirmed according to passenger count, luggage, itinerary and available fleet resources; a specific model is not guaranteed unless expressly confirmed.
Safety, conduct and special requests
Passengers must follow reasonable safety directions. Child seats, accessibility needs, luggage, pets and other special requests should be disclosed in advance so feasibility can be reviewed. Luxury Rove may decline or discontinue service where safety, lawful operation or respectful conduct requires it.
Weather, roads and force majeure
Weather, traffic, road conditions, airport conditions and events outside reasonable control can affect timing and operations. The team will communicate practical changes when possible.
Lost property and damage
Please check the vehicle before departure. Lost property and any reported damage are reviewed through the reservations team. Cleaning or damage matters, if applicable, are handled according to the confirmed terms and documented circumstances.
Corporate and partner reservations
Corporate and partner reservations may be subject to separately approved account, billing, authorization and traveler-access arrangements.
Liability and disputes
Any liability limits, dispute process and governing terms must be confirmed in the final company-approved legal terms and any applicable agreement. Nothing on this page creates an unapproved jurisdictional or insurance commitment.