This policy explains how Luxury Rove handles information connected with service requests, confirmed journeys and approved account access. It should be read with the Terms & Conditions.
Information connected with service
We may receive contact and account information, guest and passenger details, journey requests, pickup and destination details, flight or itinerary information, communications and corporate-reservation information needed to arrange service.
Guest and corporate reservations
Where a booker arranges travel for another passenger, we use the relevant booker and traveler details to coordinate the journey. Authorized corporate or partner users may have access to records appropriate to their account role.
Payments
Payment processing information is handled through the payment process made available for the reservation. Luxury Rove does not publish payment-card details in public-facing journey views.
Journey tracking and location
Operational journey records may include timing and location-related details needed to coordinate a confirmed service. Public guest access is limited to privacy-protected status information; more detailed access requires the applicable secure account or authorized link.
Documents, cookies and communications
If documents are submitted for a service matter, they are used for that purpose. Our website may use essential technical data and configured analytics or cookie tools to operate and improve the site. We may use contact details to respond to requests and provide service-related communications; marketing choices can be raised with us directly.
Service providers and retention
We may rely on service providers where necessary to operate the website, communications, payment process or confirmed journey. Records are retained as needed for service, operational, accounting, security and legal purposes. Specific retention periods and provider arrangements are subject to internal and legal review.
Your choices and contact
You may ask questions about your information, request correction of relevant details, or ask about communications preferences by contacting contact@luxuryrove.com. Requests are reviewed in light of the reservation, security and applicable obligations.